FAQ's
Welcome to Dash Me - FAQs
Welcome to the Dash Me FAQs section! Here you’ll find answers to commonly asked questions about our food delivery services in the British Virgin Islands. Whether you’re wondering about placing an order, payment options, delivery times, or how to get in touch with our support team, we’ve got you covered. If you have any further questions not addressed here, feel free to reach out to us directly. Happy ordering!
Dash Me is a convenient food delivery app that connects you with your favorite local restaurants in the British Virgin Islands. Order your favorite dishes and have them delivered straight to your door!
You can download Dash Me from the Apple App Store for iOS devices and the Google Play Store for Android devices. Simply search for “Dash Me” and install the app.
Dash Me operates in various areas across the British Virgin Islands, including Tortola, Virgin Gorda, Anegada, and Jost Van Dyke. We are continuously expanding our delivery zones! However, as of now, Dash Me is only operating in Virgin Gorda.
To place an order, open the app, enter your location, browse through available restaurants, select your desired items, add them to your cart, and proceed to checkout. You can then confirm your order and track the delivery in real-time.
Yes, Dash Me allows you to schedule orders for a later time. During checkout, select the option to schedule and choose your preferred delivery time.
You can apply a promo code at the checkout page. Enter the code in the designated field, and the discount will be applied to your total order amount.
Dash Me accepts various payment methods including major credit and debit cards (Visa, MasterCard, American Express), mobile payments, and cash on delivery.
Absolutely! We use advanced encryption technology to ensure that your payment details are secure. Your data is always protected and handled with the utmost care.
Delivery times vary based on your location and the restaurant’s preparation time. Typically, deliveries take between 30 to 60 minutes. You can track your order in real-time within the app.
After placing your order, you can track its progress via the “Orders” section in the app. You will receive updates on the status of your delivery and an estimated arrival time.
If your order is late or incorrect, please contact our customer support team through the app. We are here to assist you and ensure that your experience is satisfactory.
To create an account, download the app and follow the sign-up instructions. You can register using your email address, phone number, or social media accounts.
If you need to reset your password, go to the login page, select “Forgot Password,” and follow the prompts to reset it via your registered email or phone number.
To update your personal information, go to the “Account” section in the app and select “Edit Profile.” Here, you can update your name, address, payment details, and more.
Use the app’s search feature to browse restaurants by name, cuisine, or location. You can also explore curated lists and recommendations based on your preferences.
Yes, many restaurants allow you to customize your order. During the ordering process, you can add special instructions or make modifications to the dishes.
Dash Me provides filter options for various dietary needs such as vegetarian, vegan, gluten-free, and more. Always check the restaurant’s menu descriptions and add any special instructions.
You can contact Dash Me support through the app’s “Help” section, via email at dashmebvi@gmail.com, or by calling our customer service hotline at +1 (284) 3420917.
We value your feedback! You can rate your experience after each order and leave comments within the app. Additionally, you can email feedback to dashmebvi@gmail.com..
If you encounter any issues with the app, go to the “Help” section and select “Report a Problem.” Describe the issue and our technical team will address it promptly.
To become a Dash Me driver, visit our website and fill out the driver application form under the “Join Our Team” section. We are always looking for reliable drivers!
If you own a restaurant and want to partner with Dash Me, please visit our website and complete the “Partner with Us” form. Our team will get in touch with you to discuss the details.
Yes, Dash Me offers a loyalty program where you can earn points for every order placed. These points can be redeemed for discounts on future orders. Check the “Rewards” section in the app for more details.